"We understand that dealing with warranty issues can sometimes feel overwhelming. That's why we've streamlined the process to make it as simple and stress-free as possible. Here's a quick overview of how we'll support you:
You can initiate a warranty claim directly from your dashboard by selecting the '[Warranty]' function.
Once we receive your claim, our system will immediately notify your contractor.
Your contractor will have 10 days to respond to your warranty issue using a form provided on our platform."
"We believe in finding the most effective and efficient solutions. Our team, comprised of experienced technical builders and contract specialists, will thoroughly review your claim. We'll focus on minimising any potential damages and ensuring a fair outcome.
Our team will analysis the situation and identify the best course of action.
We'll reach out to you for your opinions and insights throughout the process.
We'll facilitate a three-way chat, connecting you, your contractor, and our review team."
"Think of our three-way chat as a familiar messaging app on your phone. It's designed to keep everyone informed and engaged.
Easy Messaging: You can easily share your opinions and concerns.
Contractor Response: Your contractor will provide detailed responses, ensuring clarity.
Our review team will actively monitor the conversation, stepping in to clarify technical responsibilities or address any potential issues.
To ensure a productive environment, please remember that personal behaviour and attitude are not included in the warranty process."
