Terms of Service | Build-surety

A. Australian Consumer Law (ACL) Key Points

1. Consumer Guarantees — Products and services must be of acceptable quality, fit for purpose, and match their descriptions.
2. Unfair Contract Terms — Standard form contracts must not contain unfair terms.
3. Product Safety — All products must comply with safety regulations and include necessary warnings.
4. Remedies and Redress — Consumers are entitled to repair, replacement, or refund when goods or services fail to meet guarantees.
5. Misleading Conduct — Businesses are prohibited from deceptive or false representations.
6. Lay-By Agreements — Rules ensure transparency and fairness in lay-by contracts.
7. Consumer Rights — Consumers are entitled to receive goods and services as described, free from defects.
👉 For more information: Australian Consumer Law (ACCC)

B. Description of Services

Build-Surety Australia pledges to provide clear, accurate, and comprehensive descriptions of all services and contractors listed on our platform.All listings are vetted for accuracy and updated regularly.All service fees, conditions, and contractor qualifications are transparently disclosed.

C. Prohibition of Misleading Conduct

Build-Surety strictly prohibits any misleading or deceptive conduct, including false representations of service quality, qualifications, or results.Violations may lead to immediate removal or corrective action under our compliance policy.

D. Consumer Guarantees

All services facilitated through Build-Surety are protected under the Australian Consumer Law.If a service does not meet guarantees, consumers may be entitled to re-performance, refund, or compensation for loss or damage.

E. Dispute Resolution

Build-Surety provides an accessible, fair, and timely dispute resolution process consistent with ACL principles.Users can refer to “Common Contract Issues” and submit claims for warranty, defects, or service disputes through our platform.

A. Trade and Employment Compliance

Build-Surety ensures full compliance with Australian trade, employment, and construction industry laws, providing a secure and transparent environment for both contractors and homeowners.

‍Key Compliance Areas

a. Contractor Engagement — Only licensed and certified contractors may operate on the platform.
b. Employment Standards — Contractors must comply with Fair Work, OHS, and statutory employee benefits.
c. Fair Trading Practices — All agreements must meet ACL standards with clear terms and mutual transparency.

‍Contractor & Homeowner Responsibilities

Contractors: Must maintain valid licenses, insurance, and compliance with OHS and Fair Work regulations.
Homeowners: Should understand their legal rights and obligations under the ACL, including warranties, insurance, and contract terms.

B. Business Structure & Licensing

Verification of Credentials — All contractors must provide proof of trade licences and registrations.
Insurance Requirements — Contractors must maintain current Public Liability and, where required, Home Warranty Insurance.
Transparency and Documentation — Users can request documentation verifying contractor credentials and insurance.

C. Business Structure & Licensing

Build-Surety requires all listed contractors to comply with the Building Code of Australia (BCA) and the National Construction Code (NCC).

Key Commitments:
1. Adherence to Standards — All works meet national safety and quality benchmarks.
2. Ongoing Compliance — Regular audits and updates ensure contractor adherence.
3. Quality Assurance — Compliance with codes guarantees high-quality, safe, and efficient outcomes.
4. Education & Transparency — Build-Surety provides resources to help users understand BCA/NCC requirements.
5. User Responsibility — Clients are encouraged to confirm how standards will be applied to their specific projects.

D. Modern Slavery & Ethical Conduct

Build-Surety aligns with the Modern Slavery Act (Cth) 2018, reinforcing professional integrity and safety.

‍Commitments:

Promote ethical supply chains and safe labour conditions.
Maintain comprehensive risk management and trade-specific compliance guidelines.
Uphold professionalism, safety, and fair business practices across all operations.

A. Privacy Protection

Build-Surety complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

‍Your Rights:
a. Access or correct your personal data.
b. Withdraw consent for data use.
c. Lodge complaints about data handling.

‍Our Commitments:
a. Implement robust cybersecurity and data protection measures.
b. Use data only for intended purposes and never share it without consent (unless legally required).
c. Provide full transparency on data storage, access, and deletion.

B. Nondiscrimination Policy

Build-Surety maintains a platform free from any discrimination or harassment.

Equal access regardless of race, gender, sexual orientation, disability, religion, or background.
Violations will result in account closure or disciplinary action.We encourage a culture of respect, inclusion, and professionalism across all interactions.

C. User Agreement

Effective Date: 07 February 2024
This User Agreement governs your use of the Build-Surety Australia platform.

‍Key Legal Sections:
1. Account Setup & Verification — Users must maintain accurate information and confidentiality.
2. Purpose — Build-Surety facilitates transparent engagement between clients and contractors.
3. Contractual Relationship — Contracts formed via the platform are subject to Build-Surety’s service and dispute rules.
4. Payment & Classification — Secure escrow and compliant payment processes; no circumvention allowed.
5. Fees & Taxes — Transparent fee structures; GST included where applicable.
6. Non-Circumvention & Communication — All project discussions and payments must remain on the platform.
7. Records & Compliance — Build-Surety maintains compliance records to ensure accountability.
8. Warranty Disclaimer & Limitation of Liability — Users engage at their own risk, within limits permitted by law.
9. Indemnification & Release — Users indemnify and release Build-Surety from claims arising from platform use.
10. Agreement Term & Termination — Procedures outlined for account closure and data handling.
11. Dispute Resolution — Includes informal mediation and binding arbitration processes.
‍12. General Provisions & Definitions — Covers modifications, interpretation, and other standard legal terms.

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