Making a warranty
claim doesn’t
have to be difficult
- Find the warranty process A,B,C below
- Need personal support, currenty project issue consult now
- Find the warranty process A,B,C below
- Need personal support, currenty project issue consult now
"We understand that dealing with warranty issues can sometimes feel overwhelming. That's why we've streamlined the process to make it as simple and stress-free as possible. Here's a quick overview of how we'll support you:
You can initiate a warranty claim directly from your dashboard by selecting the '[Warranty]' function.
Once we receive your claim, our system will immediately notify your contractor.
Your contractor will have 10 days to respond to your warranty issue using a form provided on our platform."
"We believe in finding the most effective and efficient solutions. Our team, comprised of experienced technical builders and contract specialists, will thoroughly review your claim. We'll focus on minimising any potential damages and ensuring a fair outcome.
Our team will analysis the situation and identify the best course of action.
We'll reach out to you for your opinions and insights throughout the process.
We'll facilitate a three-way chat, connecting you, your contractor, and our review team."
"Think of our three-way chat as a familiar messaging app on your phone. It's designed to keep everyone informed and engaged.
Easy Messaging: You can easily share your opinions and concerns.
Contractor Response: Your contractor will provide detailed responses, ensuring clarity.
Our review team will actively monitor the conversation, stepping in to clarify technical responsibilities or address any potential issues.
To ensure a productive environment, please remember that personal behaviour and attitude are not included in the warranty process."
A:Build-surety provides assurance through process and documentation, but does not provide insurance or contractual liability.
A: The platform's direct service value is diminished, and you lose critical features.
A: While we don't resolve the dispute directly, we offer the next necessary step for impartial resolution.
A: Yes. The core platform features are designed to be accessible and free for homeowners.
A: No, these are considered contractual disputes, not defects in the quality of work (which is covered by warranty).
The first and most important step is to formally document the issue and notify your builder in writing.
If direct communication fails, you need to escalate the dispute using the structured process.
1. Statutory Warranties:
Implied legal rights that the work must be done with due care, skill, and be fit for purpose. These apply even if not written in your contract.
2. Home Building Compensation Fund (HBCF) Insurance
This is mandatory insurance the builder must take out for you if the contract value is over $\$20,000$. It protects you if the builder-dies, disappears, or becomes insolvent (goes broke).
Crucial Point: If your contract is over $\$20,000$, your builder must provide you with a certificate of HBCF insurance before starting any work or taking a deposit. any building works such; Painter, tiler, roofer, etc..
Build-surety Tip: Before you sign a contract, use the Build-surety contractor profile feature to check the builder's credentials. Crucially, confirm the HBCF Insurance certificate has been issued and approved for your specific project by checking the publicly available Certificates Register (e.g., the HBC Check in NSW). This ensures your policy is valid from Day 1.
This is when your Home Building Compensation Fund (HBCF) Insurance is crucial, provided your contract was over the $\$20,000$ threshold and you confirmed the valid certificate.
1. Acknowledge Immediately:
Acknowledge the notice of defects in writing (email) within 24-48 hours. Confirm receipt of the homeowner's complaint.
2. Inspect & Schedule:
Promptly inspect the alleged defects and submit a written proposal to the homeowner within the contractual timeframe (e.g., 14 days) that outlines:Which defects you agree to rectify.A clear, reasonable timeline and schedule for the rectification work.
3. The Rule:
Australian building law (and contracts) heavily favors the builder having a reasonable opportunity to fix their own work. You lose this right only if you refuse to fix, repeatedly fail to fix, or if your relationship with the client has completely and unreasonably broken down. Your prompt, professional response is your primary defense.
Build-surety Action Tip: Log the homeowner's defect notice, your rectification schedule, and all related communications instantly in your Build-surety project file. This clear record proves you acted reasonably and asserted your right to rectify.
For any residential contract over $\$20,000$, the HBCF Certificate must be issued before you start work or take any payment (including a deposit).
Why Act Quick? If you commence work or take the deposit without the certificate, you are in breach of the law, potentially voiding the contract, and you expose your license to regulatory action. Your Build-surety profile should clearly show your current HBCF Eligibility status to potential clients to streamline the quote process.
A: You must formally document the refusal, as the burden of proof is on you to show the client's refusal was unreasonable.
A: Defect claims and contractual disputes must be handled separately using the dispute resolution steps outlined in your contract.
This is a severe threat to your eligibility and license.
